Frequently Asked Questions
Answers to all your questions about db67
From deposits to security, slots to responsible gambling — welcome to db67's most comprehensive FAQ page.
When a question comes to mind while using db67, this page is your first stop. Here you will find simple and honest answers to the most frequently asked questions across five important topics — responsible gambling, slots, deposits, security, and verification. If you cannot find the answer to your question, write to our 24/7 live chat or at [email protected] — we are always ready to help in Bengali and English.
Responsible Gambling
A cooling-off period is a temporary break — it pauses your account for a few hours to a few days. Self-exclusion is longer-term: you can keep your account closed for a set period of time. To use either option, contact us via live chat or at [email protected] and we will act promptly. We take responsible gambling seriously.
Yes, you can set a personal daily, weekly, or monthly deposit limit. This feature helps you stay in control of your budget and reduces the risk of spending beyond your plan. Contact our support team to set or change your limit.
No. db67 is for people aged 21 and above only. Age is verified during the registration and verification process. If anyone under 21 opens an account, it will be cancelled and any winnings will be forfeited. Please be honest about your age.
First, give yourself a break and talk to someone you trust. Use our self-exclusion feature to prevent access to your account. Seek help from a mental health professional or a local counselling centre. The db67 support team at [email protected] can also point you in the right direction.
Yes, detailed information is available on db67's responsible gambling page — how to set a budget, when to take a break, how to set limits, and how to recognise signs of addiction. Our goal is to make sure entertainment never becomes a problem.
Slots Questions
Many slot games have a demo or free-play mode where you can understand the game without using real money. This is a great opportunity for new players — get experience with no investment first, then place real bets. Check the game lobby on db67 to see which games have a demo available.
On a low budget, go for low-volatility slots — they pay out small wins frequently, so your balance lasts longer. Check whether each spin has a minimum bet option. High-volatility slots with big multipliers are more exciting but can run out quickly on a small budget.
In a progressive jackpot, a small portion of every bet placed by every player is added to the pool. The more people play, the bigger the prize grows. When someone wins the jackpot, the pool resets to zero and starts accumulating again — this cycle continues.
Volatility refers to the frequency and size of wins. Low-volatility games pay out smaller prizes more often — so your balance stays more stable. High-volatility games may go through long dry spells before a sudden big win. Which suits you depends on your budget and your tolerance for risk.
RTP, or Return to Player, is a theoretical percentage indicating how much of the total bets a game returns to players over the long run. It is calculated as an average across millions of spins, not a single session. So it is not a personal guarantee of winning — it is simply a general measure to help you understand a game's characteristics.
Deposit Questions
db67 does not charge any deposit fees. However, your mobile wallet — bKash, Nagad, Rocket, or Upay — may apply its own transaction fee. These charges are set by the service provider's own policies; db67 has no role in them. Check your wallet's fee policy before depositing.
First, log in to db67, go to the deposit section, and select bKash as your payment method. Send the amount to the indicated business number using the "Payment" option in bKash. The minimum deposit amount is ৳100. Confirm with the transaction ID and your balance will be added promptly.
To deposit with Nagad, select Nagad on the db67 deposit page. Send the amount to the displayed merchant number using the Nagad app or by dialling *167# and choosing the "Payment" or "Send Money" option. Minimum is ৳100. Save your payment reference number — showing it to the support team will help resolve any issues quickly.
Sometimes a network delay may require you to wait a few minutes. Refresh the page and try logging out and back in. If the problem persists, contact us directly via live chat or at [email protected] with the transaction ID from bKash or Nagad — we will verify and resolve it quickly.
Security & Privacy
A strong password has at least 12 characters and mixes uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your db67 password on any other site. Change your password every few months, and using a password manager makes it easier to remember.
Change your password immediately and notify us via db67 live chat or at [email protected]. Our team will review the account logs and, if necessary, temporarily lock the account and begin an investigation. Remove any suspicious apps from your phone and change your mobile wallet PIN as well.
Never. No db67 staff member, agent, or representative will ever ask for your OTP, PIN, password, or personal information through any channel. If anyone asks for these, it is an attempt at fraud. Report it immediately via live chat and block that number or ID.
Always check that the address bar in your browser shows https://db67.lat exactly — especially the spelling of "db67" and the .lat domain. Fake sites often use addresses like db67l.com, db-67.net, or db67bonus.xyz. Check that the site has an SSL certificate (the padlock icon at the start of the URL). If in doubt, type the address directly rather than clicking a link.
db67 keeps your personal information secure and does not sell it to any third party. Limited information may be shared with approved partners for necessary payment processing and identity verification — see our privacy policy for details. All data is protected with SSL encryption.
Verification & Documents
Documents to verify your identity and address are usually requested before your first withdrawal or when significant transactions occur on your account. In some cases, verification may be requested right after account creation. This is done for your security and to prevent fraud.
If verification is rejected, you will usually receive an email or notification explaining the reason. The most common reasons are blurry images, expired documents, or a name mismatch. Resubmit clear photos taken in a well-lit environment. If you have any confusion, write to [email protected].
The identity documents and proof of address you submit are securely stored using SSL encryption and are used only for the authorised verification process. They are not sold or shared with any third party without permission. Details are in our privacy policy.
Yes, this is very important. The name registered on your db67 account must exactly match the name on your bKash, Nagad, Rocket, or Upay wallet. A name mismatch may cause your withdrawal to be held or verification to fail. Enter the correct name at the time of registration.
Once verification is successfully completed, you generally do not need to repeat it. However, in certain situations — such as a change in account details, reactivation after a long period of inactivity, or due to a new security policy — re-verification may be requested. This is for your protection.
Have more questions?
Our support team is available around the clock in Bengali and English — talk to us via live chat or email.
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